Warranty & RMA

VOLTERNO MOTION ASSIST CART

LIMITED WARRANTY

Motion Assist Technologies Inc. (“Volterno”) warrants the Volterno Motion Assist Cart to the original purchaser against defects in materials and workmanship under normal intended use, subject to the warranty periods and terms described below.

WARRANTY PERIODS

  • Physical Cart, Including Frame, Components, Wheels and Casters: Six (6) months from the original date of purchase

  • Volterno Motor-Assist System and Workmanship: One (1) year from the original date of purchase

  • Included 24V 10Ah Lithium Battery: One (1) year from the original date of purchase

This warranty applies only to the original purchaser of the Volterno Motion Assist Cart and is not transferable to a subsequent owner.

Proof of purchase may be required to establish warranty eligibility and the warranty start date.

 

 

WHAT THIS WARRANTY COVERS

Physical Cart — Six-Month Limited Warranty

For six (6) months from the original date of purchase, Volterno warrants the physical cart against defects in materials and workmanship under normal intended use.

This coverage includes, as applicable:

  • Cart frame

  • Structural components

  • Handles and related hardware

  • Wheels

  • Casters

  • Other physical cart components supplied as part of the Volterno Motion Assist Cart

If Volterno determines that a covered cart component has a manufacturing defect during the warranty period, Volterno will, at its option, repair the defective component, replace the defective component, or provide an equivalent replacement component or product.

This warranty covers manufacturing defects in wheels and casters during the six-month warranty period but does not cover normal wear resulting from ordinary use.

Volterno Motor-Assist System — One-Year Limited Warranty

For one (1) year from the original date of purchase, Volterno warrants the Volterno motor-assist system and associated components supplied with the cart against defects in materials and workmanship under normal intended use.

Covered components include, as applicable:

  • Electric motor/wheel assembly

  • Motor controller

  • Throttle/control assembly

  • Motor-assist wiring and electrical connections

  • Motor-assist mounting hardware and mechanical components

  • Other Volterno-supplied motor-assist components

Volterno also warrants the Volterno installation and workmanship associated with the motor-assist system for one (1) year from the original date of purchase.

If Volterno determines that a covered component or Volterno workmanship has a defect during the warranty period, Volterno will, at its option, repair the affected component or workmanship, replace the defective component, or provide an equivalent replacement component or product.

Labor

For approved warranty claims, Volterno will cover reasonable labor costs associated with the repair or replacement of a covered component or correction of covered Volterno workmanship when the work is performed by Volterno or is specifically authorized by Volterno.

 

 

BATTERY — ONE-YEAR LIMITED WARRANTY

The Volterno Motion Assist Cart includes a 24V 10Ah lithium battery.

Volterno warrants the supplied battery against defects in materials and workmanship for one (1) year from the original date of purchase.

If Volterno determines that the battery has a manufacturing defect during the one-year warranty period, Volterno will, at its option, repair or replace the battery with the same or an equivalent battery.

The battery warranty does not cover normal loss of battery capacity resulting from ordinary use, charging cycles, age, or normal battery degradation.

The battery warranty does not cover damage or failure resulting from:

  • Misuse or abuse

  • Accidental or physical damage

  • Improper charging

  • Use of an incompatible or improperly specified charger or charging equipment

  • Improper storage

  • Unauthorized modification, disassembly, or repair

  • Exposure to water or excessive moisture

  • Exposure to excessive heat, fire, or other sources of ignition

  • Failure to follow the battery charging, operating, transportation, or storage instructions supplied with the product

All battery warranty claims must be made directly through Volterno. Customers should not contact or ship the battery to a third-party battery manufacturer or supplier.

 

 

BATTERY SAFETY AND USE DISCLAIMER

Lithium batteries must be handled, charged, and stored properly. Failure to follow the safety instructions supplied with the battery and cart may result in property damage, serious injury, fire, or other hazards.

The customer must:

  • Use the charger supplied with the Volterno Motion Assist Cart and use it only as instructed.

  • Use the battery only for its intended application with the Volterno Motion Assist Cart.

  • Inspect the battery and charger before use and discontinue use if either is damaged, swollen, leaking, excessively hot, or otherwise appears abnormal.

  • Keep the battery and charger away from water, excessive heat, open flame, and other sources of ignition.

  • Store the battery in accordance with the storage instructions supplied with the product.

  • Do not open, disassemble, puncture, crush, modify, or attempt to repair the battery.

  • Do not use a damaged or visibly compromised battery.

  • Follow all charging, operating, transportation, and storage instructions supplied by Volterno.

Volterno is not responsible for damage, injury, fire, property damage, or battery failure caused by misuse, abuse, improper charging, use of incompatible or improperly specified charging equipment, unauthorized modification or repair, physical damage, or improper storage or handling of the battery, except to the extent such limitation is prohibited by applicable law.

If the battery exhibits unusual heat, swelling, leakage, smoke, odor, or other abnormal behavior, stop using and charging the battery immediately and contact Volterno for instructions.

 

 

WHAT THIS WARRANTY DOES NOT COVER

This warranty does not cover damage or failure resulting from:

  • Normal wear and tear

  • Normal wear or service-life degradation of wheels, casters, tires, bearings, brakes, or other wear items

  • Accidental damage, collision, abuse, misuse, or neglect

  • Operation outside the intended use of the product

  • Overloading

  • Improper installation, adjustment, maintenance, or repair

  • Unauthorized modification or alteration of the cart or motor-assist system

  • Damage caused by use of incompatible or improperly specified electrical components, chargers, batteries, or accessories

  • Water, immersion, excessive moisture, fire, extreme heat, or other environmental damage

  • Damage occurring during transportation when the product has not been packaged or shipped in accordance with Volterno's instructions

  • Cosmetic damage that does not affect functionality

  • Damage resulting from failure to follow the operating, maintenance, charging, or storage instructions supplied with the product

 

 

RETURN MERCHANDISE AUTHORIZATION (RMA) REQUIREMENT

An RMA (Return Merchandise Authorization) must be requested and approved by Volterno before any product, battery, component, or part is returned for warranty inspection or evaluation.

Customers must contact Volterno to request an RMA and provide the information reasonably requested to evaluate the warranty claim. If an RMA is approved, Volterno will provide the customer with return instructions and an RMA number.

Do not ship any product, battery, component, or part to Volterno without an approved RMA.

Returns received without an approved RMA may be refused, returned to the sender at the sender's expense, or held pending issuance of an RMA.

Issuance of an RMA does not constitute a determination that the product or component is defective or that the claim is covered under this warranty. Warranty coverage will be determined by Volterno after inspection and evaluation of the returned product or component.

 

 

WARRANTY CLAIM PROCEDURE

To make a warranty claim, the original purchaser must contact Volterno and provide:

  1. Proof of purchase;

  2. A description of the problem; and

  3. Photographs or other information reasonably requested by Volterno to help diagnose the issue.

Volterno may attempt to diagnose the problem remotely before requiring a return.

If Volterno determines that inspection of the product or component is necessary, an approved RMA must be obtained before shipment.

The customer is responsible for securely packaging the returned item and for the cost of shipping the product or affected component to Volterno.

For an approved warranty claim, Volterno will pay the standard shipping cost to return the repaired or replacement product or component to the customer.

The customer is responsible for expedited or special shipping requested by the customer.

 

 

LIMITATION OF LIABILITY

This limited warranty provides the remedies expressly described above. Volterno's responsibility under this warranty is limited to the repair or replacement of defective covered components or products, or correction of covered Volterno workmanship, as provided under the applicable warranty period.

Nothing in this warranty is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Some states do not allow certain limitations or exclusions, so some provisions of this warranty may not apply to every purchaser.

This warranty gives the original purchaser specific legal rights, and the purchaser may also have other rights that vary from state to state.

 

 

WARRANTY SUMMARY

Component

Warranty Period

Physical Cart, Frame, Components, Wheels & Casters

6 months

Volterno Motor-Assist System & Workmanship

1 year

Included 24V 10Ah Lithium Battery

1 year

Motion Assist Technologies Inc.
Volterno
volterno.com

Document No.: WTY-001 | Rev. A | Effective October 2026